These terms are between you and Certifiable, LLC, South Charleston, West Virginia (“Certifiable,” “we”). Using the site or creating an organization account means you agree to them. If you sign up for an organization, you also agree to the Data Processing Addendum. Questions: hello@becertifiable.io.
The product
Certifiable lets an organization issue training, CE, or completion certificates from a branded PDF, import a roster, email a retrieval link, and let people look up a copy. PDFs are generated when someone with a valid code or link asks for them. Each issued record has a unique hash stored with the attendee and the issuer. That hash is an identifier we generate. It is not a cryptographic proof of the PDF’s contents.
Certifiable is not a learning management system, not a public directory of certificates, and not a place to browse other people’s credentials by name.
Accounts
Organization accounts are for the entity that issues certificates. You must give accurate signup details and keep login credentials to yourself. You are responsible for everyone who uses your logins. If you open an account for an organization, you confirm you have authority to bind that organization.
Payment
Subscriptions are billed through Stripe on the plan you pick. Plan limits (events, certificates, logins) are those shown at signup. Failed payment can pause issuing until the subscription is current. Cancel through billing or by writing us. Access continues through the paid period unless we suspend the account for a breach of these terms. Fees are not refunded for unused time except where the law requires it. Taxes may apply.
Your content and your roster
You own the PDF template and the roster you upload. You grant us a license only to host that material and to generate and deliver certificates for your events. You are responsible for:
- having the right to use the artwork and names on the template
- the accuracy of attendee names, emails, dates, and hours
- having a basis to email those people (certificate delivery and lookup codes)
- how you describe the credential to boards, employers, or attendees
- not uploading health records, Social Security numbers, or other sensitive data we do not need to issue a certificate
We do not accredit your course. A Certifiable hash means the copy came through this product for that issuer’s record — not that we verified the training itself.
Our software
We own Certifiable — the software, design, trademarks, and documentation. We give you a limited, non-exclusive license to use the hosted product for your organization while your subscription is current. You may not copy the product, reverse engineer it, resell it, or use it to build a competing service.
If you send feedback, we may use it without owing you a fee or credit.
Attendees
If you are on a roster, the issuing organization put you there. Lookup emails a short-lived code to that address. Share links last 24 hours and work once. For a correction or deletion, start with the issuer. You can also write hello@becertifiable.io.
Acceptable use
Do not probe other people’s certificates, scrape lookup, bypass access codes, or upload malware. Do not use Certifiable to issue credentials you have no right to issue. We can suspend an account that breaks these terms or the law.
Sample pages
Pages under /demo (including the Town of Amity examples) are fiction for showing the product. They are not live clients or live attendee records.
Availability and limits
We aim to keep the service up, including lookup after an event. The product is provided as is. We do not promise uninterrupted access, that the service is error-free, or that it will meet a particular board’s or employer’s requirements. Features can change.
We are not liable for lost business, lost credentials in a third-party board’s eyes, or damages beyond fees you paid us in the three months before a claim — except where West Virginia law does not allow that limit. We are not liable for indirect, incidental, special, or consequential damages.
Indemnity
If someone claims your template, roster, emails, or how you described a credential caused harm, you will defend and pay those claims, including our reasonable legal fees, except to the extent the claim is about our own product failing.
Privacy and cookies
How we handle data is in the Privacy Policy. Cookies and similar tools are described in the Cookie Notice. For organization customers, the Data Processing Addendum covers roster and certificate data we process on your behalf.
Law
These terms follow the laws of the State of West Virginia, without regard to conflict-of-law rules. Courts in Kanawha County, West Virginia have venue, unless applicable law requires otherwise.
Changes
We may update these terms. The date at the top will change. Continued use after an update means you accept the new terms. Material changes to a paying organization will be emailed to the account address when we can.
Contact
Certifiable, LLC
South Charleston, West Virginia
hello@becertifiable.io